Help Center

FAQ

Most Asked

Can I Pay in Cash ?

How Long does Shipping Take ?

What Payment Methods do you Accept ?

Where do Your Products Ship From ?

What Countries do you Ship to ?

Will there be Duty/Tax on my Package ?

Backorders

Shipping and Tracking

Lost, Stolen or Undelivered Packages

Orders with Incorrect Address Information

How Long can Shipping Take ?

Returns/Exchanges

Returns Policy

How do I Return my Order ?

Sale Items

How do I Exchange my Order ?

Damaged or Incorrect Products

Orders - Changes/Cancellations

How do I Edit or Change my Order ?

How do I Cancel my Orders ?

Discount Codes and Price Adjustments

When am I Charged for my Order

What Currency are your Products Stated in ?

Sale Items

Contact Information - For Questions not Answered Above

How do I contact IULLUI with Questions not Addressed Above ?